This policy explains what American Fork Water Damage Pros collects when you call us or visit this website. Our business is phone based. This site has no forms, no accounts and no checkout, and we do not ask you to type personal information into it.
Calls to our line
When you call (385) 988-9410, we receive your phone number and whatever you choose to tell dispatch, such as your address, the cause of the water and your insurer. We use that to send a crew and to explain the scope and price. Calls to our line may be recorded for quality and training purposes.
Information we do not collect through this site
We do not run forms here, so we do not receive names, emails or messages through the site. If you email us at [email protected], we receive the address you send from and the content of your message, and we use it to reply.
Third-party services on this site
Pages on this site load a map from Google Maps and fonts from Google Fonts. Those services may receive technical information such as your IP address and browser details when the page loads, and their own privacy policies govern what they do with it. Our maps load only when you scroll to them.
How we use information
We use call information to dispatch crews, document a loss, answer your questions and improve quality. We do not sell your information. We may share job details with the crew assigned to your property and with your insurer if you ask us to.
Keeping information
We keep job records and call recordings for as long as we need them for the work, for quality review and for legal and insurance reasons. You can ask us what we have about you by calling or emailing.
Your choices
You can decline to be recorded by telling dispatch at the start of the call. You can ask us to correct or delete information we hold about you, subject to records we must keep. Contact us through the details on our contact page.
Children
This site is meant for adults responsible for a property. We do not knowingly collect information from children.
Changes
We may update this policy as our service or the law changes. The current version is always on this page.